Group Booking Terms & Conditions

These terms apply to group bookings at The Red Lion at Kniveton where a deposit is required.

Deposits

Deposits are charged per reserved seat. Children and places reserved for high chairs are included when calculating the number of seats requiring a deposit.

Once your booking has taken place, the full deposit relating to guests who attend will be deducted from your final bill.

If you need to cancel

We understand that plans sometimes change. If you need to cancel or reduce the size of your booking, please let us know as early as possible.

If a booking is cancelled before the pre-order deadline, we may retain up to 5% of the deposit to help cover the administration involved in setting up and cancelling the booking and the costs associated with taking and refunding the payment.

If a booking is cancelled after the pre-order deadline, we may retain up to 50% of the deposit. By this stage we may have started preparing for your booking, ordered food specifically for your group or incurred other costs which we may not be able to recover.

If a booking is cancelled less than 24 hours before the booked time, or the group does not attend, we may retain up to 100% of the deposit.

These amounts are not intended as a penalty. Where we retain some or all of a deposit, it is to help cover costs or losses resulting from the cancellation.

Changes to the number of guests

If your numbers reduce before the pre-order deadline, please let us know as soon as possible. Deposits relating to cancelled places will normally be refunded, although we may retain an amount in line with the terms above where we have incurred costs or losses.

After the pre-order deadline, deposits relating to cancelled places may be retained.

If fewer guests attend on the day than the number of places reserved, we may retain the deposit relating to those absent guests. Any deposit relating to guests who do attend will be deducted from the group's final bill.

Changing the date

If you need to move your booking to another date, please contact us as early as possible and we will always try to help.

Changes of date are subject to availability and we cannot guarantee that a deposit can be transferred. As we may have held significant space for your group and declined other bookings while your reservation was in place, changing the date may result in a genuine loss to us.

Our cancellation terms may therefore apply to the original booking. Where circumstances allow, we may agree to transfer some or all of your deposit to another date at our discretion.

If we have to cancel

In the unlikely event that The Red Lion at Kniveton has to cancel your booking, any deposit you have paid will be refunded in full.

Please talk to us

We know that unexpected things happen, and we will always try to be reasonable. If your plans change, please contact us as soon as you can. The more notice you give us, the more opportunity we have to avoid or reduce any costs or losses caused by the change.